Welcome to Al Ittihad Drug Store (IDS).
At IDS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit https://ids.ae (“Website”), in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
By accessing or using our Website, you consent to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information through the following sources:
a. Information You Provide Voluntarily
When you contact us through our Website, submit an inquiry, or complete a contact form, we may collect:
- Name
- Email address
- Phone number
- Company name (where applicable)
- Subject and message content
This information is used solely to respond to your inquiries, provide requested information, or communicate regarding our products and services.
b. Information Collected Automatically
When you browse our Website, we may use tools such as Google Analytics and Google Tag Manager to collect non-identifiable information, including:
- IP address
- Browser type and version
- Device information (desktop, mobile, tablet, etc.)
- Pages visited and time spent on the Website
- Referring website or traffic source
This information helps us understand how visitors interact with our Website and enables us to improve its functionality and user experience.
2. Purpose of Data Collection
We use the information we collect to:
- Respond to your inquiries and communicate with you
- Provide information about our products, services, and business operations
- Improve the functionality, performance, and content of our Website
- Analyze Website traffic and visitor behavior
- Maintain the security and integrity of our Website
- Comply with applicable legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties.
3. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to improve your browsing experience and collect analytical information through Google services.
Cookies are small text files stored on your device that help us recognize returning visitors, understand Website usage, and enhance overall performance.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain Website features and functionality.
To learn more about how Google uses information collected through partner websites, visit:
https://policies.google.com/technologies/partner-sites
4. Legal Basis for Processing (Under UAE PDPL)
We process personal data only where:
- You have provided your consent (for example, by submitting a contact form); or
- Processing is necessary to respond to your request, fulfill our legitimate business interests, comply with legal obligations, or maintain the operation and security of our Website.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Analytical information collected through Google services is retained according to Google’s applicable retention policies.
6. Data Security
IDS implements appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, loss, or misuse.
While we strive to protect your information using commercially reasonable safeguards, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
7. Data Sharing and International Transfers
We may share limited information with trusted third-party service providers that assist in operating our Website, including:
- Google Analytics
- Google Tag Manager
These providers may process or store information outside the United Arab Emirates. By using our Website, you acknowledge that your information may be transferred internationally and processed in accordance with the privacy practices of these service providers.
For more information, please visit:
https://policies.google.com/privacy
8. Your Rights Under the UAE PDPL
Subject to applicable law, you have the right to:
- Request access to your personal information
- Request correction or updating of inaccurate information
- Request deletion of your personal information where applicable
- Withdraw your consent where processing is based on consent
- Object to or restrict certain processing activities where permitted by law
To exercise your rights, please contact us using the details provided below.
We may request reasonable proof of identity before processing your request.
9. Third-Party Websites
Our Website may contain links to external websites operated by third parties. IDS is not responsible for the privacy practices, security, or content of these external websites.
We encourage you to review their respective privacy policies before submitting any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or Website functionality.
Any updates will be published on this page together with the revised “Last Updated” date. Your continued use of the Website following any changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us:
Al Ittihad Drug Store (IDS)
Website: https://ids.ae
Email: info@ids.ae
12. Disclaimer
This Privacy Policy is provided for informational purposes only. It does not create any contractual rights or obligations beyond those required under applicable laws and regulations of the United Arab Emirates.